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Archive for May, 2008
CUPPS entering ‘live’ operational testing
The CUPPS (Common Use Passenger Processing Systems) initiative is moving into a very important stage, in which it will be fully tested in ‘live’ operation. The airports confirmed to participate in the trial are Las Vegas McCarran with ARINC the vendor partner, Orlando (SITA), Sacramento (Air IT), Dublin (RESA) and Brussels (Ultra Electronics). Lufthansa, SAS and American Airlines are the confirmed air carrier participants, with others anticipated to be adding into the test. Ross Falconer reports.
Mobilising passenger travel
Mobile Check-In is expected to become one of the key early applications to take advantage of the increased shift in mobile usage towards data-services. IBM forecasts that within the next three to five years Mobile Check-In will overtake both kiosks and the web to become the most dominant method for travellers to check-in for their flights. Ross Falconer reports.
The Innovation of fairytales
The Disney’s Magical Express is a complementary shuttle and luggage delivery service that exclusively transports Walt Disney visitors from Orlando International Airport directly to their Walt Disney World Resort hotel where their baggage is then safely delivered directly to their room. Michelle Bentubo, director, Disney Cruise Line/Disney’s Magical Express, explains Disney’s new role as a baggage handler.
SAS introduces Biometric Check-in
SAS Scandinavian Airlines has established a number of record-breaking innovations, ranging from being the first airline to introduce inflight entertainment to offering separate check-in lounges. plus introducing sleeper seats and flying directly over the North Pole. More recently, a novel fingerprint-based biometric security solution used by SAS and provided by Precise Solutions has been implemented on domestic flights.
Montréal’s self-service generation
While Canadian airports allow self-tagging for domestic flights only, and the US is still looking into implanting self-tagging services, Aéroports de Montréal has pushed ahead, installing more than 70 self-service kiosks, which also facilitate self-tagging. Antoine Rostworowski director business development, Aéroports de Montréal and Mark Stokes, director of IT at Brock Solutions, discuss the numerous benefits of utilising self-service technologies.
Accessible self-service kiosks can help companies innovate
By Bill Curtis-Davidson, Business Development and Solution Leader, IBM Worldwide Human Ability & Accessibility Center.
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Check-In Conferences
These topics will be discussed in more detail at our 2010 Check-In Events:
Check-In 2010, Las Vegas,
8-10 September 2010
Our 2010 Check-In conference & exhibition will bring together all the major players across the travel industry under one roof to discuss the key issues surrounding check-in practices.
Airport Exchange 4-6 October 2010
IT, Facilitation & Customer Service Conference, Istanbul, Turkey
This conference has the theme of "Making the most of IT to meet and exceed passenger expectations" and will focus on the best methods of improving the customer experience for the passenger and how IT can be utilised to ensure their journey through the airport is as stress-free and enjoyable as possible.
Check-In Asia, Kuala Lumpur,
24-26 November 2010
In addition to our North American Event, this year sees the Launch of our new Check-In Asia event staged in Kuala Lumpur. By bringing our event to Asia we will be satisfying an undoubted demand to share knowledge and experiences in this subject area, within the Asian region. Find out more about Check-In Asia.
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