Categories
Archive for June, 2009
CUPPS: The platform of the future
The CUPPS (Common Use Passenger Processing System) initiative is currently in its pilot phase, which is divided into four segments: the technical trials (currently ongoing), the compliance trials, the specification update, and the specification release. Ross Falconer reports on progress and the next steps.
The future for common-use bag drop
Common-use bag drops are emerging at the airport as an extension of the self-service experience – transferring more control away from the airline agent into the hands of the passenger. Louise Driscoll reports on the benefits and challenges for the industry.
The fully mobilized passenger
The evidence suggests mobile will become the dominant form of check-in. Sales of internet-ready Smart Phone devices continue to grow at a significant pace – around 30% year-on-year. Meanwhile, major online players – such as Google and Yahoo Microsoft – are investing significant resources in developing and improving their mobile web offerings. Ross Falconer reports.
Remote check-in – driving new trends
Where the US has successfully extended the check-in process away from the mobile phone and internet to offer a full-service remote skycap operation, further potential is seen to serve high passenger volumes at a time based on enlarging the cruise ship program to deal with conventions. Across the Atlantic, select destinations in Europe will soon link in with the service, as Louise Driscoll reports.
Passenger self-service versus the check-in desk – which is the way forward?
As Lufthansa provides its customers with more options at the self-service kiosk and Ryanair continues its phasing out of dedicated desks in favor of 100% web check-in, the future of the check-in desk is back in the spotlight. Louise Driscoll reports.
Popular Stories
Learn more at our global
Check-In Conferences
These topics will be discussed in more detail at our 2010 Check-In Events:
Check-In 2010, Las Vegas,
8-10 September 2010
Our 2010 Check-In conference & exhibition will bring together all the major players across the travel industry under one roof to discuss the key issues surrounding check-in practices.
Airport Exchange 4-6 October 2010
IT, Facilitation & Customer Service Conference, Istanbul, Turkey
This conference has the theme of "Making the most of IT to meet and exceed passenger expectations" and will focus on the best methods of improving the customer experience for the passenger and how IT can be utilised to ensure their journey through the airport is as stress-free and enjoyable as possible.
Check-In Asia, Kuala Lumpur,
24-26 November 2010
In addition to our North American Event, this year sees the Launch of our new Check-In Asia event staged in Kuala Lumpur. By bringing our event to Asia we will be satisfying an undoubted demand to share knowledge and experiences in this subject area, within the Asian region. Find out more about Check-In Asia.
Check-In: The Magazine
Printed Editions
Click on covers to view Printed edition online:
