Check-In 2010
Las Vegas, Sept. 8-10

Check-In 2010 Conference Programme – Las Vegas, 8-10 September 2010

Check-In 2010 Conference Programme

“Terminals of the Future” – Make sure your voice is heard in this landmark debate!

Check-In 2010 will provide a unique forum for all levels of experience; beginners and established travel industry stakeholders alike can share experiences and work to agree standards, best practice and procedures, as well as hear key insight on how check-in practices will evolve in the long term and what impact this will have on systems and facilities.

Key advancements will be covered through panel discussions involving all stakeholders, plus architects and planners, in areas such as CUPPS, web-based check-in, ADIX, FT, PCI, XML, offsite check-in and bag drop, self tagging, airport layout, common bag drop, biometrics, self boarding, RFID, new generation bag tags, near field communications (NFC), electronic miscellaneous documents (EMD), facilitation, baggage reflight, etc. Crucially, the debate will always return to how developments in each of these fields can, and must, be integrated into the ‘Terminal of the Future’.

IATA StB Workshop

IATA will once more stage a complementary workshop where experts from IATA and guest speakers will lead in-depth technical sessions in an interactive environment on subjects including: the passenger experience, from beginning to end, as well as focusing on security, border control and customs.

Questions to be addressed during Check-In 2010

What new technologies and processes are most likely to impact the terminal of the future?
What does a new or newly remodeled facility need to look like in terms of space and infrastructure planning?
How do you build flexibility into a facility, given that it will have to accommodate different technology/processes 5 years from now, and yet different ones 10 years from now?
What impacts will security threats, airline consolidation, long haul low-cost and shifts in business class traffic mean to facilities in the long term?
How can the differing needs of air transport stakeholders be overcome to create facilities that meet the commercial and operational requirements of all parties?
How can we champion innovation in this process?
If passengers can scan their passport and visa, manage their travel data (API), get the go/no go from governments, tag their bags from home, validate their identity automatically etc, what airport infrastructure do they really need?
Will there be a homogenisation of airline processes at airports?
How do we advance the way that mobile devices interact with passengers, and are they the key to solving communication challenges during disruption?
How do we solve baggage challenges and will next generation bag tags revolutionise the travel experience?

Our aim is to deliver a set of key conclusions that will set a benchmark for future terminal developments and refurbishments of existing facilities.

Check-In 2010 Conference Programme

Day One: 8th September 2010

IATA StB WORKSHOP

Interactive Workshop

Simplifying the Business: Delivering industry change in turbulent times

In 2004, the IATA Board of Governors launched StB to respond to mounting losses, high oil prices and low-cost competition. Today, as the industry environment continues to deteriorate, StB continues to deliver industry change. Our 2010 the broaden change agenda will generate an estimated US$16.8 billion in annual savings for the air transport industry.

Passenger Experience

Passenger Experience was created in 2009 to consolidate a number of project areas under a single banner and drive with an extended scope including Security, Immigration and Customs passenger processes. The Passenger Experience umbrella is now addressing the end to end passenger process. Four groups are part of Passenger Experience: Fast Travel, Common Use, BCBP, and Passenger Facilitation.

Fast Travel: Giving passengers more control through self-service

Passengers want self-service. And it saves the industry money. More than half of all passengers surveyed in the latest IATA Corporate Air Travel Survey want airlines to provide them with more self-service options. The Fast Travel Program focuses on five areas in a passenger’s journey where self-service can be introduced: bags ready-to-go (bag registration), document check, Flight re-booking, self-boarding and bag recovery (lost bag registration). Find out about the industry standards and implementations being conducted in these areas.

10:00

Simplifying the Business: Delivering industry change in turbulent times

Stephan Copart, Project Manager, Fast Travel – IATA

10:15

Passenger Experience: Achieving seamless air travel while meeting security needs using global standards

Stephan Copart, Project Manager, Fast Travel – IATA

An Airline Speaker (TBC)

A Government speaker (TBC)

10:45

Fast Travel: How to offer a complete self-service suite based on industry standards to 80% of global passengers.

Stephan Copart, Project Manager, Fast Travel – IATA

An Airline Speaker (TBC)

A Vendor Speaker (TBC)

11:00

Bags Ready to Go: Implementing self tagging and fast bag drop

12:00

Document Check: Implementing automated travel document verification via a self service channel

12:30

Lunch break

14:00

Flight Re-booking: Streamlining irregular operations recovery

14:30

Self Boarding: Leverage mobile BCBP and let passengers board the aircraft by themselves.

15:00

Bag Recovery: mitigate passengers’ disappointment in case of a mishandled bag while reducing costs.

15:30

Passenger Facilitation: How StB and Passenger Experience are addressing regulatory processes for security and immigration

16:00

Wrap-up Session

16:30

Meeting Closing

19.30-21:30 Wecome reception

Work Hard, Play Hard

Welcome Reception - "A Night from the Future"

Day Two: 9th September 2010

09.00 - 10.15: Opening Session

Keynote Addresses

The recently inaugurated “Oasis of the Seas” cruise ship is the world’s largest passenger vessel and can carry almost 6300 holiday makers at any one time. How does Royal Caribbean manage the immense check-in/baggage challenge on both passenger arrival and departure, and what other innovations are being considered to improve the passenger experience?

Juan Trescastro, VP Worldwide Port Operations, Royal Caribbean Cruises

The role of self service in the airport - the Air New Zealand experience

Todd Grace, Strategy Manager – Airports, Air New Zealand

10.15 – 11.00

Coffee break on the exhibition floor

11.00 – 12.30: Second Working Session

Considerations for the terminal of the future

Chairman's introduction

If passengers can scan their passport and visa, manage their travel data (API), get the go/no go from governments, tag their bags from home, validate their identity automatically etc, what airport infrastructure do they really need?

Dale Kirby, Vice President, Ultra Electronics Airport Systems

How is the passenger process changing since the Fast Travel Programme started to deliver self-service throughout the end to end airport process ?

Stephan Copart, Project Manager for Fast Travel, IATA

The contactless airline? Utilising NFC: The future is now!

Patrice Ouellette, Director, Customer Solutions & Innovations, Air Canada

SAS Scandinavian Airlines have an excellent reputation for speeding passengers through the airport. How do they plan to further improve on this area in the future?

Philip Wagnert, Director Product Strategy and Development, SAS-Scandinavian Airlines

12.30 – 13.30

Lunch on the exhibition floor

13.30 – 15.00: Third Working Session

What are the security and facilitation innovations for the terminal of the future?

Chairman: Pascal Thomas, International Sales Director, Desko

Automated Border Clearance – Experiences and trials from Vancouver

Paul Mewett, Director, Passenger Processing, Vancouver Airport Authority

Will check-in, security and immigration combine at one point, and how significant will biometrics be to future processes?

Sean Farrell, Portfolio Director, Biometrics Center of Excellence, SITA

Findings from “The Airports of the Future” – a multi-disciplinary international collaborative research project exploring the complexity of modern airports and addressing conflicts between aviation security and the passenger experience.

Prof. Prasad K.D.V. Yarlagadda, Professor in Smart Systems and Project Director: Airports of the Future, Queensland University of Technology*

15.00 – 15.30

Coffee break

15.30 - 17.30: Fourth Working Session

So what should the terminal of the future look like and how will it operate ?
A Check-In 2010 Exclusive

Chairman: Sam Ingalls, Assistant Director of Aviation, Information Systems, Las Vegas McCarran International Airport

Two leading architectural firms will deliver designs for an “international terminal of the future” accommodating all models of air carriers, and up to 25 million passenger per annum. These presentations will be supplemented by ideas and feedback from a panel of leading air transport representatives who will also advise on the points they feel must be integrated into the terminal of the future.

Corgan Associates, Inc Architects presenting:

Philip Mein, Principal Emeritus, Corgan Associates, Inc, and Principal Investigator on the Transportation Research Board’s “Innovations for Airport Terminal Facilities” Report

David Holm, Transport Portfolio Leader and Principal, Woodhead

Panel:

Cees de Vos, Director Airport Services, SkyTeam Alliance

Rob Ranieri, Partner, Travel and Transportation Industry Leader, IBM Global Business Services

Questions to consider?

How do you remodel an existing facility to meet future requirements?
What does a new or newly remodelled facility need to look like in terms of space and infrastructure planning?
How do you build flexibility into a facility, given that it will have to accommodate different technology/ processes 5 years from now, and yet different ones 10 years from now?
Further to advancements with mobile phones is it time to rethink automation strategies being deployed at the airports?
In terms of passenger loyalty, is the battle for the air won on the ground, and what do passengers really want from their travel experience?
At what point does the airport experience end, and the airline experience begin?
Will there be a homogenisation of airline processes at airports?
What new technologies and processes are most likely to impact the terminal of the future?
What impacts will security threats, airline consolidation, long haul low-cost and shifts in business class traffic mean to facilities in the long term?
How can the terminal of the future satisfy the growing importance of retail success to airports, as well as the desire of the airlines to speed passengers through the terminal and on to their planes?

17.30 - 18:30

Happy Hour on the exhibition floor

End of day

*Invited

Day Three: 10th September 2010

09.00 - 10.30: Fifth working Session

How do we advance the ways that mobile devices interact with passengers, and are they the key to solving communication challenges during disruption?

Chairman:

Jared Miller, Managing Director - Self-Service & Emerging Technology, Continental Airlines

Panelists:

Dominic Nessi, Deputy Executive Director/Chief Information Officer, Los Angeles World Airports

Rob Broere, Vice President - IT PSS & Passenger Experience, Emirates Airlines*

David Kershaw, Director - Global Product Management, Arinc

Questions to consider:

How can we more quickly advance mobile boarding pass programmes globally?
Should airport/airlines be investing in mobile applications or websites for browsing?
How can air-transport stakeholders utilize location based services effectively?
Is near field communications (NFC) the big competitor to BCBP?
What can be done to improve the speed at which information on disruption reaches passengers?
What lessons were learned from the Eyjafjallajökull Ash Cloud?
Wouldn’t enhanced communication through passengers’ mobile phones be the key to improved customer service?

10.45 – 11.30

Coffee break on exhibition floor

11.30 – 13.00: Sixth Working Session

Addressing the baggage challenge

Panel Discussion with 10 minute presentation from each on their subject of choice

Chairman’s introduction:

Advancements in baggage - Express baggage drop off, offsite, self tagging, baggage reflight , home printed or electronic bag tags – what are the next evolutions?

Antoine Rostworowski, Director, Business Development, Aéroports de Montréal