Check-In Asia
Kuala Lumpur, Nov. 24-26

Check-In Asia Conference Programme – Kuala Lumpur, 24-26 November 2010

Check-In Asia

“Enhancing the passenger experience – from beginning to end”

The conference takes a unique perspective on the check-in practices of the future, and a focused look at the end-to-end process from the passenger point of view from the moment of booking through to collection of baggage at their arrival destination.

In addition to a detailed view of the passenger journey you can also expect to hear the latest on CUPPS, web-based check-in, ADIX, FT, PCI, XML, offsite check-in and bag drop, self tagging, airport layout, common bag drop, biometrics, self boarding, RFID, new generation bag tags, near field communications, electronic Miscellaneous documents (EMD), facilitation, IATA’s baggage improvement programme and much more…

The conference will be complemented by a free IATA StB workshop, where experts from IATA and guest speakers will lead in-depth technical sessions in an interactive environment on the fast travel programme which covers check-in, bags ready-to-go (bag registration), document check, flight re-booking, self-boarding and bag recovery (lost bag registration).

Confirmed speakers

Keynote: Tan Sri Bashir Ahmad, Managing Director, Malaysia Airports
Junichi Okubo, Senior Manager, Passenger Services Planning, ANA, All Nippon Airways
Paul Behan, Head Of Passenger Experience, IATA
Todd Grace, Strategy Manager – Airports, Air New Zealand
Davesh Shukla, Chief Information Officer – RGIA, GMR airports
Mohd Aminuddin Yaakub, General Manager, Malaysia Airports Technologies

Conference Programme

Day 2 & 3 full programme to be announced shortly.

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Day One: 24th November 2010

IATA StB WORKSHOP

Interactive Workshop

Simplifying the Business: Delivering industry change in turbulent times

In 2004, the IATA Board of Governors launched StB to respond to mounting losses, high oil prices and low-cost competition. Today, as the industry environment continues to deteriorate, StB continues to deliver industry change. Our 2010 the broaden change agenda will generate an estimated US$16.8 billion in annual savings for the air transport industry.

Passenger Experience

Passenger Experience was created in 2009 to consolidate a number of project areas under a single banner and drive with an extended scope including Security, Immigration and Customs passenger processes. The Passenger Experience umbrella is now addressing the end to end passenger process. Four groups are part of Passenger Experience: Fast Travel, Common Use, BCBP, and Passenger Facilitation.

Passenger Facilitation: Driving change throughout the end-to-end passenger journey

Many initiatives looking at improving the air travel experience for the passengers fail because they do not involve governments, a critical stakeholder in the security, immigration and customs areas. Passenger Facilitation is the only forum which brings airlines, airports, ground handlers, governments and vendors together to develop mutually beneficial solutions for everyone involved, providing a secure, seamless and efficient experience for the passenger. Passenger Facilitation will focus on the regulatory areas (red outlined boxes) of the end-to-end process, below:

Passenger Facilitation Process

Simplifying the Business: Delivering industry change in turbulent times

10:00

An overview of the programme in 2010 and beyond.

Paul Behan, IATA

10:30

Our vision for Passenger Experience and how it will enhance the experience for the traveller

An Airline Speaker

An Airport Speaker

11:30

Focus on Asia: Simplifying the Business Successes and Challenges – Explore how carriers from the Asia Pacific region have developed innovative solutions to global problems.

Airline Speakers