Over 250 delegates from all over the world attended Check-In ‘09 to learn about the latest advances in passenger and baggage processing.
Categories
First CUPPS compliance certification achieved
The first CUPPS (Common Use Passenger Processing System) certification has been achieved. In August, SITA became the first platform provider to achieve compliance certification and to successfully complete its CUPPS Pilot Program. Ross Falconer reports.
Enhancing security, improving customer service
The CATSA (Canadian Air Transport Security Authority) Boarding Pass Security System (BPSS) trial was initiated as a partnership with Aéroports de Montréal, in which both organizations contributed requirements, resources and oversight. Peter Burden, General Manager, Screening Operations Projects, CATSA, outlined details of the project to Ross Falconer.
Kuala Lumpur’s StB vision
Malaysia Airports will host the inaugural Check-in Asia conference and exhibition at the Pan Pacific, Kuala Lumpur, on 24-26 November 2010 – a new check-in forum specifically for the Asia Pacific region. Kuala Lumpur International Airport (KLIA) is also one of the first Asia Pacific airports to become 100% BCBP (bar coded boarding pass) capable – one of several IATA Simplifying the Business (StB) projects now live at the airport in collaboration with Malaysian Airlines and SITA. Louise Driscoll reports.
Access IS promotes face-up bar code scanning
Whether your ticket is read face-up or face-down by the scanner can have a significant impact on how long passengers are kept waiting. There have been successful trials to present them on mobile phones and personal digital organisers (PDAs) – a trend that may grow. This variety of media makes accurate, first-pass scanning harder and trials have shown that reading a document face-up achieves faster boarding than placing a document face-down.
Innovative airport solutions
Ultra Electronics Airport Systems has announced the launch of its latest operational solution. UltraConnect is the company’s new global aviation messaging solution, which is able to provide reliable routing of all airline message types with particular focus at this stage on IATA RP17545 BSMs (Baggage Service Messages). The solution is already in use at one UK airport and is routing BSMs from some major carriers.
Streamlining airline handling operations
All Nippon Airways has chosen Damarel to supply the latest version of its full DCS back up system. The solution provide a real-time transfer of passenger and flight information between an airline’s own DCS and Damarel’s Local DCS, ensuring the best possible continuation of service and on-time performance.
CUPPS: The platform of the future
The CUPPS (Common Use Passenger Processing System) initiative is currently in its pilot phase, which is divided into four segments: the technical trials (currently ongoing), the compliance trials, the specification update, and the specification release. Ross Falconer reports on progress and the next steps.
The future for common-use bag drop
Common-use bag drops are emerging at the airport as an extension of the self-service experience – transferring more control away from the airline agent into the hands of the passenger. Louise Driscoll reports on the benefits and challenges for the industry.
The fully mobilized passenger
The evidence suggests mobile will become the dominant form of check-in. Sales of internet-ready Smart Phone devices continue to grow at a significant pace – around 30% year-on-year. Meanwhile, major online players – such as Google and Yahoo Microsoft – are investing significant resources in developing and improving their mobile web offerings. Ross Falconer reports.
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Learn more at our global
Check-In Conferences
These topics will be discussed in more detail at our 2010 Check-In Events:
Check-In 2010, Las Vegas,
8-10 September 2010
Our 2010 Check-In conference & exhibition will bring together all the major players across the travel industry under one roof to discuss the key issues surrounding check-in practices.
Airport Exchange 4-6 October 2010
IT, Facilitation & Customer Service Conference, Istanbul, Turkey
This conference has the theme of "Making the most of IT to meet and exceed passenger expectations" and will focus on the best methods of improving the customer experience for the passenger and how IT can be utilised to ensure their journey through the airport is as stress-free and enjoyable as possible.
Check-In Asia, Kuala Lumpur,
24-26 November 2010
In addition to our North American Event, this year sees the Launch of our new Check-In Asia event staged in Kuala Lumpur. By bringing our event to Asia we will be satisfying an undoubted demand to share knowledge and experiences in this subject area, within the Asian region. Find out more about Check-In Asia.
Check-In: The Magazine
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